Shipping costs vary depending on the delivery mode and destination, your shipping costs will be shown at checkout.

We aim to dispatch orders within 2 working days.

Expected delivery times should be taken as a guide only. Moreover, we are not responsible for any delays caused by credit card authorisation processes in regard to the shipping date.

Where do we ship to?

The regions available to select in our dropdown list (in the footer of the website), are the regions that we ship to.

How to track an order?

You will receive a tracking link upon dispatch of your order. Alternatively, you can contact our Customer Care team by completing a Contact Us form or contacting us directly at:

For your security, orders made by new users can only be sent to the billing address of the credit card holder. To prevent delays in processing your order, please make sure that your billing address matches the address your credit card is registered to, and that the cardholder’s name is written as it appears on the card. Please make sure that you also enter your details correctly, so we can contact you if required.

What happens if I’m not at home when the parcel is delivered?

If you are not available when delivery is attempted, a new attempt will be made. If the parcel is not delivered on the third attempt, the package will be diverted to our warehouse, delivery fees will not be refunded in this instance.

In any case, for deliveries outside the territories of UK & EU delivery expenses and lead times may be subject to change. Customer’s outside of the UK and EU will be subject to the region’s local taxes and duties. The Customer is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.

The lead times for delivery indicated by Transparent Global Limited are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.

At the time of delivery, the Client shall be required to check: that the number of packages delivered corresponds to the number shown on the delivery note. that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping). Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.

Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 72 hours of delivery, in accordance with the methods set out in this document.