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FAQs

Delivery Times

We aim to dispatch all orders within 24 hours. Delivery times can vary depending on UPS and the below are only estimates:

Mainland Europe - 1-2 days

United Kingdom - 1-2 days

USA - 2-3 days

Rest of World - 3-4 days

Returns & Exchanges

We have a 14-day return policy (except for sale items), which means you have 14 days after receiving your item to request a return. To be eligible for a return, the products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. Normal returns incur a charge of €5.00 EUR for UK/EU and $20 USD for Rest of World. E-Scooter returns insure a charge of €100 EUR for UK/EU and $150 USD for Rest of World.

Please note that all sales items are final. We do not offer refunds, exchanges, or returns for any products or services purchased.

By completing your purchase, you acknowledge and agree to this policy.

Exceptions may be made only in the case of:

  • Items received damaged or defective (must be reported within 2 days of delivery)
  • Order fulfillment errors (e.g., wrong item shipped)
Customer Care & Queries

Our Customer Care team is on hand to answer any questions you may have. Contact us at support@bugatti.store and we will get back to you shortly.