Web scooter warranty

THIS PRODUCT INCLUDES A LIMITED PARTS AND LABOR WARRANTY FOR MANUFACTURER’S DEFECTS.

Defects to the motor, battery, motherboards, gyroscopic sensor, lights, controller are included with warranty.

UNITED KINGDOM - 12 MONTHS
EUROPEAN UNION - 24 MONTHS

THE CONDITIONS AND OUR RESPONSIBILITIES UNDER THIS WARRANTY ARE AS FOLLOWS:
Manufacturer’s warranty is non-transferable and is limited to the original purchaser only. Manufacturer warranty applies to products purchased through an authorized TGL retailer. Purchases made from private sellers, online auction sites, including eBay, liquidators, sold “as-is” or “final sale” or from clearance or going-out-of-business sales, are not covered by warranty. The warranty period starts on date of purchase, not date of first use. Should a warranty claim be needed a copy of your receipt will be required to prove date of purchase.

  • The warranty is not valid to products that have been subject to physical abuse, improper installation, modification or repair by unauthorized third party.
  • It is at the sole discretion of the manufacturer to repair or replace the product.
  • It is not the responsibility of the manufacturer if the failure of the unit has resulted from accident, abuse, misuse, or any unauthorized repair, modification or disassembly.


A WARRANTY IS APPLICABLE ON OUR PRODUCTS IN ACCORDANCE WITH THE FOLLOWING CONDITIONS:

  • Over-charging or damages due to improperly maintaining lithium-ion battery installed in unit are not covered by the warranty.
  • The warranty does not cover tires, charge ports and other parts, which are considered consumables, parts that break easily such as glass or plastic or defects based on normal wear and tear.
  • There is no warranty obligation in the event of marginal differences compared to the target appearance and workmanship provided these have a negligible effect on the product’s fitness for use, in the event of damage caused by chemical or electrochemical effects, by water, moisture, debris or generally from abnormal conditions.
  • The Vendor reserves the right to exchange the product for a replacement product of equal or greater value if the product cannot be repaired within a reasonable time or at a reasonable cost. Products and/or parts that have been replaced or exchanged become property of TGL.
  • Repairs or modifications performed without written consent from TGL void the warranty.
  • Products equipped with additional parts or accessories that are not approved will void the warranty.
  • The use of any charger other than the charger included, or a charger for a different model, voids the warranty and is a serious fire hazard.
  • Exposure to water, moisture, mud, dirt or debris, voids the warranty.
  • Warranties that have been activated do not cause the warranty period to be extended, nor do they trigger a new warranty period. The warranty period for any replacement parts installed ends with the warranty period for the entire product.
  • Claims for replacement due to damage caused to the outside of the product, provided there is no obligatory legal liability are excluded.


WE ACCEPT NO LIABILITY FOR ACCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGE OF ANY KIND, WHICH LEADS TO USAGE RESTRICTIONS, DATA LOSS, AND LOSS OF EARNINGS OR INTERRUPTION OF BUSINESS.
If you have purchased an extended warranty, you will need to contact the retailer it was purchased from for assistance

ASSERTING A WARRANTY CLAIM:

  • For warranty service please contact the Bugatti Store Customer Care by visiting bugatti.store
  • Bugatti Store will try to diagnose and solve your problem. Photos and/or videos may be required to properly diagnose the issue and verify warranty eligibility. A copy of your receipt or online order confirmation, with purchase date visible, is required. TGL reserves the right to verify purchases with the retailer and/or asset protection databases and will deny warranty claims if the receipt is invalid, cannot be verified, or if the item has been returned or exchanged.
  • If a warranty claim exists, it is at the Vendors sole discretion to send replacement parts and or issue an RMA number (Return Material Authorization) to send the product to the Vendor.


IMPORTANT: TGL WILL ONLY ACCEPT PARCELS THAT HAVE AN RMA NUMBER.
If an RMA is issued, the package must be shipped within 14 days of the RMA issuance or the package will be refused and returned to sender. If, at the sole discretion of TGL’s technicians, the item is found not to have a manufacturer defect, has been subject to abuse, the malfunction is due to water, debris or moisture exposure, or the item has been improperly maintained, customer will be charged for return shipping and no repairs will be completed.
The limited warranty is only valid for products sold in the United Kingdom and European Economic Area.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BUGATTI STORE AND TRANSPARENT GLOBAL LIMITED, TOTAL LIABILITY IN CONNECTION WITH THE APPLICABLE Bugatti Scooters PRODUCTS OR THIS WARRANTY POLICY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE PRODUCT.

TGL reserves the right, at its sole discretion, to interpret, modify and amend this warranty policy at any time.

PARTS AVAILABILITY IS NOT GUARANTEED

FCC STATEMENT
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.


CLAIMS PROCESS
1. Warranty Claims
All claims to this warranty must be made through Bugatti Store and submitted to support@bugatti.store Proof of purchase and photos or videos of the damaged product is required to be submitted alongside any warranty request. Before making a warranty claim, you are encouraged to contact the Customer Care Team, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within warranty period of initial purchase will be processed through the Bugatti Store.

A deposit is required to replace the LCD display, motor, controller, and/or battery, which will be refunded in full upon receipt by TGL of the parts that need to be replaced.

The Vendor will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.

Attention: The Vendor will offer free components and replacement parts (while shipping fees are not included), and any installation fees will not be covered by Bugatti Store without the after-sales team’s authorization.

2. Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact services@bugattiscootersna.com and provide us with photo or video proof.

No free accessories are eligible for replacement or compensation if they are scratched during transportation.

NOTICE: We will not accept shipping damage claims filed more than 7 days after receipt of any products.

NOTICE: All Bugatti Scooter products are not allowed to use on a public road in the United Kingdom.

By clicking on the link below, you can check the official guidance regarding the use of electric vehicles in the United Kingdom.

UK Official Guidance

Email:support@bugatti.store