Refund policy
Returns & Refunds
You have 14 days from the date your item is delivered to request a return. Requests made after 14 days cannot be accepted.
How to return an item
1. Log in to your account at account.bugatti.store using the email address you used to place your order. Open the relevant order, select the item or items you’d like to return and tell us why. If you need help requesting a return, contact support@bugatti.store.
2. We review every request individually, usually within two business days. Submitting a request does not guarantee approval. Please see the exclusions below.
3. If your return is approved, we’ll email you a prepaid, tracked return label with instructions. Please post your parcel within 14 days of receiving the label.
4. Once your parcel reaches us, we’ll inspect it and email you to confirm whether the refund has been approved.
Items sent back to us without an approved return request will not be accepted. Please use the label we provide. Returns sent by any other method are at your own risk and cost, and we cannot trace them.
Return shipping fee
Return shipping is paid by the customer. A flat fee is deducted from your refund based on where you are returning from:
You have 14 days from the date your item is delivered to request a return. Requests made after 14 days cannot be accepted.
How to return an item
1. Log in to your account at account.bugatti.store using the email address you used to place your order. Open the relevant order, select the item or items you’d like to return and tell us why. If you need help requesting a return, contact support@bugatti.store.
2. We review every request individually, usually within two business days. Submitting a request does not guarantee approval. Please see the exclusions below.
3. If your return is approved, we’ll email you a prepaid, tracked return label with instructions. Please post your parcel within 14 days of receiving the label.
4. Once your parcel reaches us, we’ll inspect it and email you to confirm whether the refund has been approved.
Items sent back to us without an approved return request will not be accepted. Please use the label we provide. Returns sent by any other method are at your own risk and cost, and we cannot trace them.
Return shipping fee
Return shipping is paid by the customer. A flat fee is deducted from your refund based on where you are returning from:
| Region | Fee |
| United Kingdom | Approximately £6.00 |
| European Union | €5.95 |
| All other countries, including the United States | Approximately $49.00 USD |
Shopify may convert the fee into your order currency. The exact fee that applies to your order is shown before you submit your return request.
If you need help arranging a return from the United States, contact support@bugatti.store before submitting or sending your return.
We do not charge a restocking fee.
This fee does not apply if your item arrived damaged or defective, or if we sent you the wrong item. Those returns are free.
Condition of returned items
Products must be returned new and unused, in perfect condition, with all protective materials in place and all tags and stickers attached, where applicable, including every accessory and document.
We reserve the right to refuse any return that shows signs of wear, use or alteration or, alternatively, to reduce the refund accordingly.
All products sold by Bugatti Store carry an identification tag attached with a disposable seal, which forms an integral part of the product. Please try products on without removing the tag or seal. Products returned without them will not be accepted unless you are returning the item under your legal rights to reject a faulty or misdescribed product.
All electronic items must be unopened and unused, and returned “as new”, to be eligible for a refund. This includes, but is not limited to, smartwatches, headphones, earphones, electric scooters and remote-control model cars.
If a returned product cannot be accepted, we’ll let you know. You can choose to have it sent back to you at your own expense. If you would prefer not to, Bugatti Store will retain the product and the amount paid for it.
Damaged, defective or incorrect items
Please inspect your order on arrival and contact us at support@bugatti.store within 48 hours if an item is damaged, defective or not what you ordered, so we can put it right.
These returns are free. No return shipping fee is deducted.
Items we can’t accept
- Items in the Archive Sale collection, which are sold as final sale
- Gift cards
- Custom, personalised and special-order products
- Personal care and beauty products
- Electronic items that have been opened or used
- Perishable goods such as food, flowers and plants
- Hazardous materials, flammable liquids and gases
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Discounts applied during seasonal or promotional events do not make an item final sale. Those items follow the standard 14-day policy above.
If you’re unsure whether a specific item can be returned, please contact us before ordering.
Import fees and duties
Import fees and duty charges are the responsibility of the purchaser. These are determined by the relevant customs authority and collected by the carrier.
Any refused delivery will have the import duty charges and the original delivery fee deducted from the refund. If you have any questions, please contact our support team before placing an order.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is approved, place a separate order for the new item.
Your statutory cancellation rights in the UK, EU and EEA
If you are ordering from the United Kingdom, the European Union or the EEA, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification.
These rights apply in addition to, and are not limited by, the policy above. Items must be returned in the condition you received them, and we may reduce your refund to reflect any handling beyond what is necessary to establish the nature and characteristics of the product.
Certain items are excluded by law, including personalised goods and sealed personal-care items that have been unsealed.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether the refund has been approved.
If approved, we’ll refund your original payment method within five business days of that confirmation, less the return shipping fee where it applies. Please allow additional time for your bank or card provider to post the refund.
If you haven’t received your refund 10 business days after we confirmed it, contact us at support@bugatti.store.
By completing your purchase, you acknowledge and agree to this policy.
If you’re unsure whether a specific item can be returned, please contact us before ordering.
Import fees and duties
Import fees and duty charges are the responsibility of the purchaser. These are determined by the relevant customs authority and collected by the carrier.
Any refused delivery will have the import duty charges and the original delivery fee deducted from the refund. If you have any questions, please contact our support team before placing an order.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is approved, place a separate order for the new item.
Your statutory cancellation rights in the UK, EU and EEA
If you are ordering from the United Kingdom, the European Union or the EEA, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification.
These rights apply in addition to, and are not limited by, the policy above. Items must be returned in the condition you received them, and we may reduce your refund to reflect any handling beyond what is necessary to establish the nature and characteristics of the product.
Certain items are excluded by law, including personalised goods and sealed personal-care items that have been unsealed.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether the refund has been approved.
If approved, we’ll refund your original payment method within five business days of that confirmation, less the return shipping fee where it applies. Please allow additional time for your bank or card provider to post the refund.
If you haven’t received your refund 10 business days after we confirmed it, contact us at support@bugatti.store.
By completing your purchase, you acknowledge and agree to this policy.